Tue. Oct 26th, 2021

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(Tien Tzuo CEO Zuora speaks at Subscribed 2019 – image via Zuora)

Lower third quarter losses and higher revenues brought some year-end cheer to Zuora as CEO Tien Tzuo argues that the shift to subscription models renders traditional notions of front and back office as “a little bit dated”:

That division made a lot of sense when you were shipping product. The front office sold the product; the back office fulfilled it, accounted for it, collected for it. It’s a very product-centric view of the world.

If you look at the companies that [have] always been subscription businesses – for example, the telecom companies – they don’t look at it like that. They start with the customer and they build great subscriber experiences for those customers. And those subscribers experiences have to span the front office and they have to span the back office, whether it’s calling the call center

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Here’s how the NFL playoff picture looks with Week 12 finally complete. (Note: the postseason field expands to 14 teams this season and could potentially go to 16 if the league’s schedule is thrown into disarray down the stretch by COVID-19 disruptions.)

NFL Week 12 overreactions: This will not be Mahomes and Chiefs last trip to Tampa this season

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a group of football players on the field: Pittsburgh Steelers wide receiver wide receiver Ray-Ray McCloud (14) runs after a catch as Baltimore Ravens linebacker Chris Board (49) chases during the second quarter at Heinz Field.


© Charles LeClaire, USA TODAY Sports
Pittsburgh Steelers wide receiver wide receiver Ray-Ray McCloud (14) runs after a catch as Baltimore Ravens linebacker Chris Board (49) chases during the second quarter at Heinz Field.

NFC

1. New Orleans Saints (9-2), NFC South leaders: They rolled through a severely depleted Broncos squad 31-3 to maintain their grip on home-field advantage and the conference’s lone bye. QB Drew Brees could return in Week 14.

From NFL plays to college sports scores, all the top sports news you need

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In a good place: Matty Dixon says his therapist at business school helped him see strengths in his depression © Anna Gordon

There was a time when Matty Dixon would find himself routinely breaking down in tears on his drive to work. Until a run of injuries, he had juggled engineering roles at energy services company Petrofac with a parallel career playing rugby for Aberdeen Grammar in the Scottish Premiership. Then slipped discs forced his early retirement from the game in 2014.

Dixon lost his sense of purpose. “I was struggling with depression,” he says, but because of “toxic masculinity” he would tell himself to “just man up”. Eventually, he realised that he had to “deal with my problems or it was lights out — I planned my suicide”.

In 2017, he applied to the MBA at London Business School to find a new niche. Once there, he was assigned

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Caring for others comes naturally to Elaine Couture.

She began a career in health care more than 40 years ago, starting as a frontline nurse and rising through the ranks to become executive vice president and chief executive of Providence Health & Services Washington-Montana.

As regional chief executive, Couture oversees operations for 13 hospitals and several clinics in Washington and Montana. Under Couture’s leadership, the health care provider’s regional network has expanded to more than 21,000 employees and 127,000 hospital admissions per year.

Couture also serves as chief executive for Inland Northwest Health Services and is a member of several community and national advisory boards. She’s directed expansion of expanded residency programs in the region, implemented telehealth sites, launched joint venture partnerships to improve access to acute behavioral health care and helped establish a medical school in Spokane.

Couture, who has announced she will retire next year, has led Providence’s

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