If you have visited Las Vegas anytime within the last 15 years, you may have encountered Tony Hsieh. His influence was everywhere in the city — nowhere more evident than in his beloved downtown.
The former CEO of Zappos, he was as quiet and unassuming as he was brilliant. A regular at many local establishments — many that he invested in personally — if you walked past him you might not have known he was the billionaire, philanthropist, and inspirational figure that singlehandedly changed the face of customer service forever.
If, however, you lingered for a bit, you would have gotten a sense of the indescribable presence he carried. Behind his eccentricities — the ever-present Fernet-Branca, the pet alpacas, his famously low annual salary at Zappos, his home inside his own tiny communal trailer park — this feeling of something “greater” is what knitted his tribe together.
My first encounter