Tue. Jun 15th, 2021

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(Tien Tzuo CEO Zuora speaks at Subscribed 2019 – image via Zuora)

Lower third quarter losses and higher revenues brought some year-end cheer to Zuora as CEO Tien Tzuo argues that the shift to subscription models renders traditional notions of front and back office as “a little bit dated”:

That division made a lot of sense when you were shipping product. The front office sold the product; the back office fulfilled it, accounted for it, collected for it. It’s a very product-centric view of the world.

If you look at the companies that [have] always been subscription businesses – for example, the telecom companies – they don’t look at it like that. They start with the customer and they build great subscriber experiences for those customers. And those subscribers experiences have to span the front office and they have to span the back office, whether it’s calling the call center

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If you have visited Las Vegas anytime within the last 15 years, you may have encountered Tony Hsieh. His influence was everywhere in the city — nowhere more evident than in his beloved downtown.

The former CEO of Zappos, he was as quiet and unassuming as he was brilliant. A regular at many local establishments — many that he invested in personally — if you walked past him you might not have known he was the billionaire, philanthropist, and inspirational figure that singlehandedly changed the face of customer service forever.

If, however, you lingered for a bit, you would have gotten a sense of the indescribable presence he carried. Behind his eccentricities — the ever-present Fernet-Branca, the pet alpacas, his famously low annual salary at Zappos, his home inside his own tiny communal trailer park — this feeling of something “greater” is what knitted his tribe together.

My first encounter

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COLUMBUS, Ohio (AP) — A leading Ohio business group on Tuesday asked employees to model best practices for reducing the spread of the coronavirus as it warned of the impact the current spike in cases could have on the economy.

The Ohio Business Roundtable, a nonprofit organization of big economy chief executive officers, wants workers to encourage mask wearing at any gathering outside immediate family, avoid large gatherings such as game day celebrations, and reconsider indoor holiday parties.

“This is not a choice between our health and a strong economy; the two are strongly connected,” said Pat Tiberi, the roundtable’s president and CEO and a former longtime Republican congressman. The group dubbed the effort the Coalition to Stop the Spread.

The announcement came as Ohio’s economy continues to show signs of weakness. Last week, the state said 30,177 Ohioans filed initial claims for unemployment compensation, a 21% jump from the

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Downshift Bikes & Brews, a bike shop and cafe in downtown Roanoke, is changing its business model.

Owner Stephen Ambruzs said Downshift will continue to service bicycles, but not sell them, at a new space at 210 Fourth St. S.W. When safer to do so, it will resume hosting group rides and events. The cafe and coffee shop are closed for now, but some favorite menu items will eventually be available through a partnership with Golden Cactus Brewing.

The changes are the result of several factors, Ambruz said. The community-building aspect of the business provided by the coffee shop and group rides has been disrupted by the COVID-19 pandemic. There’s an extremely limited supply of bikes, parts and accessories given this year’s boom in cycling. He’s also juggling becoming a father.

“We needed to change what we were doing in order to both be sort of current with how

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Big investors are backing online banks more than than ever, betting that these upstarts’ low overhead and nimble technology stacks will let them keep grabbing customers from traditional financial institutions. This year, these so-called “challenger banks” have already raised a total of $4.6 billion across 101 deals—and are on pace to break the record $5.3 billion they pulled in during 2019.



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© Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images


These figures, set out in new report by CB Insights, reflect in part a series of massive bets on the likes of Chime, which recently raised a $485 million Series F round that valued the online bank at $14.5 billion. The popularity of challenger banks banks among venture and private equity firms is reflected in this chart:



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CB Insights notes that many challenger banks have been able to thrive thanks a 2011 law, known as the

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