Fri. Feb 3rd, 2023


(Tien Tzuo CEO Zuora speaks at Subscribed 2019 – image via Zuora)

Lower third quarter losses and higher revenues brought some year-end cheer to Zuora as CEO Tien Tzuo argues that the shift to subscription models renders traditional notions of front and back office as “a little bit dated”:

That division made a lot of sense when you were shipping product. The front office sold the product; the back office fulfilled it, accounted for it, collected for it. It’s a very product-centric view of the world.

If you look at the companies that [have] always been subscription businesses – for example, the telecom companies – they don’t look at it like that. They start with the customer and they build great subscriber experiences for those customers. And those subscribers experiences have to span the front office and they have to span the back office, whether it’s calling the call center

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“While we made a new offer to Leader McConnell and Leader McCarthy on Monday, in the spirit of compromise we believe the bipartisan framework introduced by senators yesterday should be used as the basis for immediate bipartisan, bicameral negotiations,” Pelosi and Schumer said in a joint statement referring to their counterparts, Senate Majority Leader Mitch McConnell and House Minority Leader Kevin McCarthy.

“Of course, we and others will offer improvements, but the need to act is immediate and we believe that with good-faith negotiations we could come to an agreement,” they added. “In light of the urgency of meeting the needs of the American people and the hope

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Many businesses operate on the premise of a reactive strategy. When a competitor innovates or does something to make themselves more attractive to the target audience, other companies are left playing catch-up. This reactionary technique may be useful in keeping pace with a competitor, but it has many shortcomings. The most obvious one is that it keeps the business from properly innovating in its industry.

Thus, for a business to present a more potent challenge to its competitors, it needs to innovate. Proactive business strategies are ideal for helping companies develop new techniques to make their products and services more attractive to consumers. Here, 12 members of Forbes Business Council examine how businesses could pivot from a reactive to a proactive strategy.

1. Identify Core Values And Purpose


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NEW YORK (AP) — The raging coronavirus pandemic kept crowds thin at malls and stores across the country on Black Friday, but a surge in online shopping offered a small beacon of hope for struggling retailers after months of slumping sales and businesses toppling into bankruptcy.

In normal times, Black Friday is the busiest shopping day of the year, drawing millions of shoppers eager to get started on their holiday spending.

But these are not normal times: A spike in coronavirus cases is threatening the economy’s fitful recovery from the sudden plunge in the spring. Crowds at stores were dramatically diminished as shoppers do more of their purchases online.

Many retailers closed their doors on Thanksgiving Day but beefed up their safety protocols to reassure wary customers about coming in on Black Friday. Stores have also moved their doorbuster deals online and ramped up curbside pickup options as a last

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Guitar Center Inc., the largest U.S. retailer of music instruments and equipment, filed for Chapter 11 bankruptcy on Saturday, as music lovers moved their shopping online during the coronavirus pandemic.

The retailer has negotiated to have a total of $375 million in debtor-in-possession financing from its existing lenders and intends to raise $335 million in new senior secured notes, the company said in a statement.

Earlier this month the company reached a restructuring agreement with key stakeholders that includes debt reduction by nearly $800 million and new equity investments of up to $165 million to recapitalize the company.

The company in a court filing said it has between $1 billion and $10 billion of both assets and liabilities.

Guitar Center, which owns nearly 300 stores across the country including three in the St. Louis area, said business operations will continue without any interruption.

Milbank LLP served as legal counsel, BRG

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Click here to read the full article.

Call It Spring is taking its U.S. operation digital.

The trendy footwear brand, which is a division of Montreal-based Aldo Group, plans to shutter its entire fleet of brick-and-mortar stores over the next few weeks, as it shifts toward a direct-to-consumer online strategy.

Prior to the pandemic, Call It Spring had 49 mall-based locations throughout the country. All are due to close before the end of December. As part of the wind-down process, the brand plans to hold liquidation in stores and online, offering up to 70% off its current fall/winter footwear collection. (The spring ’21 collection, set to launch in February, will be offered at full price.)

This change will not impact Call It Spring’s Canadian retail stores, which will continue to operate as normal.

Emmanuel Amzallag, SVP of Call It Spring, said talks were in the works prior to the pandemic

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  • More than three-quarters (78 per cent) of Canadians say they plan to be more conscious of where they shop this holiday season.
  • A brand’s alignment with personal values is important for consumers, with 72 per cent planning to primarily shop from brands that share their values.
  • Contactless shopping will continue to be in high demand as nearly three quarters (73 per cent) are planning to do their holiday shopping at stores that have contactless payment options.

TORONTO, Nov. 18, 2020 /CNW/ – As COVID-19 continues to transform the retail landscape, this holiday shopping season is shaping up to be like none other. In the wake of the pandemic, Canadian shoppers are prioritizing support of local businesses – an act that will be carried forward into the holiday season. According to a new survey from Mastercard, 78 per cent of Canadians participating in the holiday shopping season plan to make

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More than 40 per cent of companies are facing regulatory investigations as a result of poorly implemented technology, as businesses rush to transform their digital operations during the pandemic, according to new research released on Wednesday.

The report by law firm Baker McKenzie, based on a survey of 1,550 companies across markets including the UK, US, Brazil and China, found that 47 per cent of companies had accelerated their focus on digital services since the start of the crisis.

As a result, regulatory scrutiny has increased, the report found, with probes occurring most commonly in areas such as data privacy, cyber security and fraud, where remote working and hasty implementation of new technologies can pose a threat to consumers.

“You have a situation where a lot of companies . . . have either shifted to new [systems] to support digital transformation,” said Paul Glass, a partner at Baker McKenzie, “and

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BELLEVUE, Wash., Nov. 17, 2020 /PRNewswire/ — Apptio, Inc., the leading provider of technology business management (TBM) solutions that help organizations analyze, plan, and optimize technology spend, today announced two new products: Cloudability SaaS and Cloudability Shift. These new offerings join Apptio’s leading cloud financial management product, Cloudability, to expand the company’s toolset in the rapidly growing public cloud market.

Apptio Cloudability SaaS and Cloudability Shift Provide Full Control Over SaaS Optimization and Cloud Migration Planning

Cloudability SaaS allows technology and finance leaders to discover, manage, and optimize spending on software-as-a-service (SaaS) applications throughout their organization. Cloudability Shift allows users to analyze, plan, and track their migration from on-premises data centers to the cloud through analysis of current infrastructure, committed costs, and application needs.

“The addition of Cloudability SaaS and Cloudability Shift to our suite of technology financial management offerings ensures that our customers are able to analyze, optimize,

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2020 is the year when the majority of all Americans under seventeen years old will be from a minority background, a process that will culminate with a so-called “minority-majority” population by the mid-2040s. These demographic changes will bring about a significant transformation to Corporate America, and during the next few months, I will discuss some of these consequences, in each article targeting one specific area of our business environment.

Over the past few months, I’ve been writing about the impact a more diverse America will have on different industries, and the advertising business is not immune to these changes.

Below I am listing five key trends that I believe will influence the reshaping of the ad business:

1 – Messaging Strategy Will Be More Segmented

As general market agencies have (finally) woken up to the need of hiring more multicultural talent to their ranks, there’s a perception that multicultural

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